Improving NBI Clearance: A New Chapter Under Director Jaime Santiago
The newly appointed National Bureau of Investigation (NBI) Director, Jaime Santiago, has taken a hands-on approach to improve the clearance process in the Philippines. During his recent visit to the NBI clearance section, Santiago, along with Assistant Director Lito Magno, expressed his commitment to making the process faster and more efficient for the public.
Santiago is determined to reduce the time and complexity involved in applying for NBI clearances, emphasizing the need for a smoother and more Straightforward Experience for applicants.
Daily Operations and Expanded Access
Currently, the NBI handles approximately 37,000 clearance requests daily across the nation. To address this high demand, the Department of Trade and Industry (DTI) has increased the number of clearance kiosks in malls and introduced mobile clearance services for remote towns and island communities. These efforts aim to bring clearance services closer to Filipinos, especially those in areas with limited access to NBI offices.
Challenges with Clearance Verification
One of Santiago’s primary goals is to speed up the verification process for applicants who have a “hit” on their records. A “hit” typically involves individuals who have pending cases or share a name with someone who does. Santiago wants to ensure that these cases are handled more swiftly, minimizing the waiting time for applicants caught in bureaucratic red tape.
Personal Connection and Future Plans
Santiago’s connection to the NBI runs deep; he once worked as a job-order record checker in the bureau’s records area after his graduation in 1977. His visit to the records area, alongside Assistant Director Magno, who also started his career in the same role, highlights a personal investment in the NBI’s mission to enhance public service.
Additionally, Santiago inspected the construction site of the new NBI headquarters on Taft Avenue in Manila. The new headquarters, expected to be completed in four years, will replace the old building and is part of Santiago’s broader vision for modernizing the bureau’s facilities.
Conclusion
Director Jaime Santiago’s proactive measures and personal commitment to improving the NBI clearance process signify a promising change for Filipino citizens. By expanding access through more kiosks and mobile services and focusing on faster processing times, the NBI aims to deliver a more efficient and user-friendly experience.
For more details, you can read the full article https://news.abs-cbn.com/news/2024/6/19/newly-appointed-nbi-director-inspects-clearance-section-wants-faster-processing-1707.